I have just got my computer back from Yoobee in Hamilton (NZ) after it was repaired. Below is a post I made on the Apple Support Forums that acknowledges Apple & Yoobee. There's a lot of negativity in the world these days, so I thought I would try to add some positivity:)

Cheers
TONY


I've been having issues with the screen on my MacBook. I took it the shop I bought it from (Yoobee in NZ) and got them to look at it. They got back to me and said the display unit needed to be replaced and it would cost around NZ$800. This represents half of what I paid for the machine in the first place, so I was less than impressed.

I sat it on it for a while and then decided that, as there was no good reason for this to happen, I shouldn't have to pay even though the computer was out of warranty. I went back to Yoobee and spoke to them. They put me on to the Apple Customer Service people in Australia. After explaining the issue I was referred to an Apple Customer Relations guy called Steven in Singapore.

We had some back and forth. Basically he said the machine was out of warranty, therefore I would have to pay. I said that wasn't really good enough. He came back to me and offered to pay the labour costs. While that was nice, again I said it wasn't satisfactory and pointed out that in NZ the Consumer Guarantees Act states that customers can expect a "reasonable amount of service" from appliances & electrical goods. I also pointed out that Ministry of Education in NZ has a laptop scheme for teachers and they replace the computers every three years. The last thing I said to Steven was that I understood that the warranty had lapsed but the issues wasn't caused by anything I had done, and that I felt strongly that Apple should bear the cost of repairs.

The next day, Steven called and told me that Apple had decided to provide an exemption and would carry the cost of the repairs. I was stoked and am typing this on my computer having got it back from Yoobee this morning. I was expecting the turn around to be in the order of 7-10 working day, so I am really impressed that the turn around was only 5 days. Yay! Thanks Apple & Yoobee. Much appreciated:)

Tony